ePrivacy and GPDR Cookie Consent by TermsFeed Generator
Store Blog Online Therapy FAQ Events Consult Group

Rouse Academy: Frequently Asked Questions

 

1. Accreditation & Board Requirements

Is Rouse Academy an approved CE provider?

Yes. David F Khalili, LMFT (CEPA Provider #1000132) is approved by the California Association of Marriage and Family Therapists (CAMFT) to sponsor continuing education for LMFTs, LCSWs, LPCCs, and LEPs licensed through the California Board of Behavioral Sciences (BBS).

I am licensed outside of California. Will these credits count?

Most state boards accept CEs from providers approved by other state chapters of MFT or Social Work associations (like CAMFT). However, requirements vary by state. We recommend checking with your specific licensing board to ensure reciprocity.

Do you offer Law & Ethics credits?

Yes. We offer dedicated Law & Ethics workshops (3–6 units) designed to meet the biennial California renewal requirements.

2. Course Completion & Certificates

How do I get my CE certificate?

  1. For Live Workshops: You must attend the session in full.

  2. For On-Demand/Recordings: You must watch the video and pass a completion quiz with a score of 70% or higher.

  3. Final Step: Complete the online course evaluation.

    Once finished, your certificate will be automatically emailed to you.

Where can I find my purchased courses?

Once you log in, you will have access to a personal Dashboard. This is your central hub to view your active courses, progress, and materials.

What if I fail the post-test?

Don't worry! You can retake the quiz as many times as needed to achieve the 70% passing score.

3. The Rouse Academy Lab (Membership)

What are the different membership tracks?

The Lab features two official tracks:

  • Licensed Track: For professionals requiring CAMFT-approved CEs (includes 24+ units annually).

  • Associate Track: For students and associates seeking specialized training and community without the need for CE certificates.

What is included in the Lab?

Membership includes monthly expert interview sessions, monthly case consultation groups, a comprehensive resource library, and access to our private community platform.

4. Payments, Refunds, & Access

Do courses expire?

For individual (non-subscription) courses, you receive Lifetime Access. You can return to the material and your dashboard whenever you need a refresher. Membership-based content is available as long as your subscription is active.

What is your refund policy?

  • Individual Courses: Full refunds are available if the CE item was purchased in error and the content (including the quiz) has not been accessed.

  • Live Workshops: * 14+ days notice: Full refund (minus a $20 admin fee).

    • 7–13 days notice: Refund (minus a $50 admin fee).

    • Less than 7 days: No refund.

  • The Lab: We offer a 30-day satisfaction guarantee for the first month.

5. Policies, Grievances, & Accommodations

How do I file a grievance?

We value the integrity of our community. Please submit any concerns or grievances in writing to David Khalili at david@rouse.academy.

  • For grievances regarding instructors or content, you will receive a written response within 1-2 business days.

  • Resolutions may include moving the participant to a different workshop, providing credit, or a full refund.

What is your policy on disability accommodations?

Rouse Academy is committed to accessibility. For special needs accommodations, please email david@rouse.academy or call 415-448-6743 at least 10 days prior to a live event so we can support your learning experience.

Can I share my login or record the sessions?

All materials, recordings, and live sessions are the intellectual property of Rouse Academy. Participants are prohibited from recording sessions or sharing login credentials. Content is for your individual professional development and must be accessed directly through the Rouse Academy platform.

6. Technical Requirements

What technology do I need?

  • A reliable internet connection.

  • A computer or tablet with audio/video capabilities.

  • A current web browser (Chrome, Safari, or Firefox recommended).

  • For live sessions, we use Zoom. We recommend keeping your camera on to engage with the community and meet "Live CE" verification standards.

I didn't receive my certificate email. What should I do?

First, check your spam/junk folder. If it’s not there, ensure you completed the course evaluation on your dashboard. If you still have trouble, contact David at david@rouse.academy.

View our courses